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I love detailing cars. I have a 2015 Black on black Silverado, my girl has
a 2005 black H2 Hummer as well as a 2009 gray Nissan Altima and my daughter
has a 2016 black Jeep Wrangler. I am constantly watching different videos
learning how to wash detail etc. What methods do you have in the pricing
aspect of the business? How much to charge, what to charge etc. Good videos
I’m not one for listening to someone ramble on, but you had an important
point in this one. One that most people don’t have the skills to deal with.
The demanding customer is a difficult issue, and sometimes better to say
no. Firm handling of them is the key, even if the final result is they
don’t become your customer. Thanks again for your commitment to your
channel and training the masses.
Nice job. Dealing with difficult customers is a skill in itself. I deal
with it almost every day in my line of work. I also deal with high end
product and high income customers. They can be very entitled. I do my best
to be realistic with them and I do more often than not over deliver. That’s
how you retain that high end customer. You just have to know how to educate
your customer. Though you had a tough time with him this time, he was
stoked in the end and you also educated him. I guarantee if you play it
right with him, you’ll have a customer for life. Now he knows what it takes
to maintain a car to the level he wants and he’s shown he’ll pay you for
it. Good video! I’m looking to start some detailing on he side and your
videos are very informative. 👍
Things are done different here in my country. You phone the shop only to
set an appointment where YOU come with your car for an assessment at that
point the guy tells you what’s possible and what’s not possible and for
what price, you either accept or you don’t. If you accept you set the
detailing appointment when work is done. So everything is set up and
arranged in advance. Now I’m talking from a customer standpoint, an
educated customer at that so I may be subjective but I think they don’t get
many misunderstandings with other people either…
You were honestly dealing with a narcissist…..
Not used to being told no?
Thank you for sharing.
You are dead on the $ w/the “Under Promise- Over Sell” which is even
Exactly how I worded that concept in my own business.
I started my detail business in early 2003, after having some background in
mechanical & body. Back in those days, I WAS “Hungry”. No job too big, no
job I wouldn’t do. Fact is, there is a niche’ out there that is quite
disgusting to most people, but VERY Lucrative if a person is willing.
Anyway, I agree. After WAY too many times having walked away poorer than I
was when I started a big job, I came to learn to say “no”.
It’s a LOT Harder to do in a small town, but- it still needs to be done.
Send the customer to one of the “Hungry” guys, & let it be experience for
Aaaas for the “License Plate” thing?
If a person is willing to remove their own? Let them. Maybe they’re detail
minded, like us, but would rather pay one of us to put in the labor. Where
I come from vehicles can actually grow moss. Literally. Roots grow THROUGH
the paint, spread out under the coating, & eventually Pop the paint free.
Craziest crap you’ve ever seen. White Hondas & Fords seem to be the worst
at that for some reason.
Good of you to put this lesson out there for those who haven’t yet HAD to
learn it the hard way. “Red Flags” are SO True. Also- appreciated the
honesty about how affiliate marketing works.
great information..My worst experience was in a gated community very hard
to get in once I was inside a nieghbor called the cops after 1 hour of
questions by the ops.the. lient shows up..I just said goodby didn’t even
bother to even look at his car…
I’m in business: People with money spend it on something. people with money
love professionalism and talent. if you look like a bum people with money
will run the other way. this guy looks great but one thing that is a turn
off is that he drives an outdated van and has plastic organizers holding
his supply’s… he looks like an auto maid not a Pro-Detailer. wealthy
people for the most part have taste in certain things. talented people are
visible for the most part unless they do a great job of hiding it. I’ve
tried my hand at detailing cars and the sad truth is theirs no money in
that business. some people clean and wax top end sports cars and some
people own and drive them… which person do you want to be ?
Darren, I like your spirituality when applied to business. There is a
reason there is a saying that, “Rich people suck.” Not all of them, just
some. Most people are greedy. Kind karma and keep making the videos.
Looking at your garage, you could teach the auto detailers on how to be
organized. Videos on ethics would be awesome too. You look mega organized.
Some people are missing that skill, big time. (Me, for instance.)
great videos Darren wish I could work along side you to learn lol
I really enjoy your videos. I like the detail lessons because after 8+
years in the business I’m still learning every day. Really helpful advice
for detailers who are getting started. Tough business to operate with so
many people who want top of the line work but don’t want to pay. Thank you
from B&F Pro Detail.
I say “NO” to listening to you jibber jabber for forty minutes!
Darrib, your the kind of guy i would open a business with. You get it…and
you care. And you dont take crap from anyone nor do you allow yoirself to
be taken advantage
This is a rich person? They are driving a 2004 model vehicle? There are
very few cars out there that I would think a rich person would drive that
is that old. This must not be the same person you discussed at the
beginning or personal car.
hey man although I agree with you, I think you’re being a little
hypocritical. You are treating people differently based on how much money
you THINK they have. Car detailing is a luxury not a necessity. That being
said, spending 11 minutes on the phone with someone who is going to spend
500$ on something they don’t need, doesn’t sound that bad. There are a lot
of people that are ignorant to detailing. Im sure you have run into these
people, why is this any different? You made your own judgments and had your
own expectations going in on the job in this affluent neighborhood. Maybe
you should manage your own expectations and treat everyone equally no
matter where they live.
Hey Darren, Im not a professional Auto Detailer but wanted you to know that
your words apply to my profession (Dentistry) and im sure many others. Ive
come back to listen to this video a few months after i first watched it to
Awesome Job on the Audi! If you were in my area id have you do my
thank you for making these videos Darren, i have been detailing for a few
years now personally and would like to take it to a professional level and
you take a lot of the mystery away from running a detailing business.
I have a saying of my own. If you don’t have 200 bucks, I’m not your guy.
This video is a great tool for any craftsman.
I run into this all the time. people want the world and can’t afford to pay
me WOW. the vehicles they have are old the previous owner didn’t take care
of it and they want me to bring it back to the way it looked when it came
off the assembly line lol. I don’t have your patience when I feel like
someone is trying to get me to give them more than what they can afford.
not to mention they don’t understand the difference between a detailer and
a car wash. so I tell these broke asses to go where they wash, vacuum,
armor all everything and windex windows for 20 bucks. I’m not that guy.
Thanks for this video, being new to the Detailing business I appreciate all
the tips ( especailly with people). Renewed Reflections Detailing
you talk to them like kids xD
Have you used Glare polish wax yet? If so what were your results. Looks
like a good product. Thanks
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